1. When can I get the quotation?
We usually provide a quotation within 2 hours after receiving your inquiry. If you urgently need the price, please specify it in your communication for priority processing.
2. What is the production cycle for the product?
The production cycle depends on order quantity and product type. Generally, production is completed within 7-15 working days after order confirmation.
3. What delivery terms are accepted?
We accept various methods including EXW, FOB, CFR, and CIF. You can choose the most convenient and cost-effective option for your needs.
4. What certifications can be provided?
We can provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS), and factory inspection reports.
5. Is cross-border technical support available?
Our technical support team is available 24/7. We provide quick problem-solving solutions, and when necessary, engineers can provide on-site support in your country.
6. What are the payment terms?
For amounts less than or equal to $2,000, 100% prepayment is required. For larger amounts, we typically require a 30% deposit and 70% balance. We also accept L/C and OA agreements.